Title Agencies rely heavily on their computer network to offer quality
closing services, prepare documents and meet all commitments and
deadlines. When a server or a workstation goes down in a Title Agency
during busy season, hundreds if not thousands of unbilled hours fly out of
the window let alone unhappy realtors, loan officers and buyers.
Many of the problems that cause server or workstation outages can
be avoided with proper maintenance. But not all problems can be
avoided and that’s when you want to bring in the right team to get
you operating as quickly as possible. Below is a scenario that
describes how a typical computer support guy and AccuNet’s Computer
Support team will act in the event of a serious outage. Note - these
scenarios have happened.
| Title Agency A has an one man IT shop
maintain their computer network who only fixes issues as
reported to him. He’s often difficult to track down and
doesn’t return phone calls promptly. |
|
Title Agency B has a
team of dedicated IT experts on hand who respond within a
guaranteed timeframe to keep them up and running through the benefits included in AccuNet’s Monthly Network Service Plan. |
The Facebook Pit - Where Your Employee’s Productivity Goes
Both Title Agency A &B find that title commitments have fallen
behind, which has led to rushed preparations for closings. Many
referral partners, including realtors and loan officers, are
complaining about the delays and poor service. In addition, title
disbursements are falling behind.
One day the owner walks in to the office to find everyone on
Facebook uploading pictures from their weekend, messaging friends,
and playing Mafia Wars. He calls the company’s IT support to ask them
to block Facebook and Twitter for all employees except the marketing
department who needs to monitor the company’s fan page.
|
Title Agency A’s one man IT shop
doesn’t respond for three days and then says he’ll fix it when
he has time. After two weeks of lost productivity, he
proclaims it fixed. However, the employees can’t access any
sites including title searches and marketing is unable to
update their company fan page.
 |
|
Title Agency B calls AccuNet who immediately logs on to their computer network
remotely and adds Facebook to the web blocker program,
modifying the settings to allow key marketing personnel to
access Facebook. Employees are back to work and referral
partners are happy once again!
 |
Don’t Let Something Preventable
Take Down Your Network This Busy Season.
Protect your data and stay up and running with the AccuNet
Network Service Plan. Prevent unnecessary downtime by identifying
potential issues now with our FREE 10 Point Network Check Up, where
we provide an independent review or your network and make
recommendations to make sure your network is always available, even
during the busiest of times.
Schedule your FREE 10 Point Network Check Up Today.
Contact
Brian Gorenflo at 614.899.9900 x 141 or
bgorenflo@accu.com
Below is a side by side comparison of the typical computer
support guy and AccuNet’s
Computer Support team of technicians.
Typical Computer Guy
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AccuNet’s Computer
Support Team
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“He would say, ‘I’m going to fix such-and-such, but I
haven’t had time yet.’ I spent much of my time overseeing IT
to make sure the issues were resolved.”
- Estate Planning Professionals
Westerville, Ohio
Offered Services & Support
- Voicemail & Unanswered Email Support - Leave a
message or send an email and he’ll response when he can.
- Wait & See Support - Wait a few days to see if your
issue has been resolved then email support asking for a
status report.
- Second Times the Charm Support - Find that
your problems weren’t fixed the first time and start the whole
process over again.
Click to enlarge
Actual email from a Computer Guy to his client. Needless
to say, this company switched to AccuNet’s team of
professional consultants after this email.
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 “AccuNet gets the ins
and outs of how we work, so they
can even support us remotely. Even when they notice
something going wrong before we do, they call to tell us
they are already working on it.”
-- Valmer Land Title
Columbus, Ohio
Offered Services & Support
- Help Desk Support - Receive immediate attention.
- Server Maintenance - Extend the life of your
network.
- Antivirus Protection & Security Analysis - Protect
your data and your network.
- Remote Access - Realize resolution to your issues
from anywhere with AccuNet’s Remote Support.
- Fixed Monthly Billing - Budget the cost of IT
without the worry of unexpected high bills.
- Proactive Planning & Design - Plan and anticipate
necessary changes or upgrades to your network.
- Onsite & Offsite Support & Maintenance - Receive
support onsite and continual offsite support from our
team of consultants.
- Server Installation - Relax while our team of
experienced consultants install, configure, and set-up
your server(s).
- Dedicated AccuNet Network Services Consultant Team –
You won’t just have one consultant, you will have a team
of consultants who pool their knowledge and experience
to serve you.
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