CPA firms rely heavily on their computer network to get them thru the
busy season, store and secure their client’s electronic documents, operate
the tax preparation software, and provide fast and reliable tax updates from
the Internet. When a server or a workstation goes down in a CPA firms during
busy season, hundreds if not thousands of unbilled hours fly out of the
window.
Many of the problems that cause server or workstation outages can
be avoided with proper maintenance. But not all problems can be
avoided and that’s when you want to bring in the right team to get
you operating as quickly as possible. Below is a scenario that
describes how a typical computer support guy and AccuNet’s Computer
Support team will act in the event of a serious outage. Note - these
scenarios have happened.
| CPA Firm A has an one
man IT shop maintain their computer network who only fixes
issues as reported to him. He’s often difficult to track down
and doesn’t return phone calls promptly. |
|
CPA Firm B has a team of
dedicated IT experts on hand who respond within a guaranteed
timeframe to keep them up and running through the benefits
included in AccuNet’s Monthly Network Service Plan. |
The Busy Season Bust - Server Down
CPA Firms A & B are both in the midst of busy season. It’s late
February and the server has stopped responding, email isn’t working,
and billable hours have ground to a screeching halt.
|
CPA Firm A’s one man IT shop
has a message that he’s in the midst of his own season -
beach season - until the end of the week. In the meantime, CPA Firm A’s five
employees are sitting idle unable to work on returns.
 |
|
CPA Firm B calls AccuNet’s Help Desk where
they are immediately connected to an available technician.
He runs remote diagnostics on the server to determine the
source of the failure. He sees that CPA Firm B has run out
of space and works with them to archive unnecessary
documents. Soon the server is up and running, email is
owing, and employees are billing.
 |
Don’t Let Something
Preventable
Take Down Your Network This Busy Season.
Protect your data and stay up and running with the AccuNet
Network Service Plan. Prevent unnecessary downtime by identifying
potential issues now with our FREE 10 Point Network Check Up, where
we provide an independent review or your network and make
recommendations to make sure your network is always available, even
during the busiest of times.
Schedule your FREE 10 Point Network Check Up Today.
Contact
Brian Gorenflo at 614.899.9900 x 141 or
bgorenflo@accu.com
Below is a side by side comparison of the typical computer
support guy and AccuNet’s
Computer Support team of technicians.
Typical Computer Guy
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AccuNet’s Computer
Support Team
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|
“He would say,
‘I’m going to fix such-and-such, but I haven’t had time yet.’
I spent much of my time overseeing IT to make sure the
issues were resolved.”
- Estate Planning Professionals
Westerville, Ohio
Offered Services & Support
- Voicemail & Unanswered Email Support - Leave a
message or send an email and he’ll response when he can.
- Wait & See Support - Wait a few days to see if your
issue has been resolved then email support asking for a
status report.
- Second Times the Charm Support - Find that
your problems weren’t fixed the first time and start the whole
process over again.
Click to enlarge
Actual email from a Computer Guy to his client. Needless
to say, this company switched to AccuNet’s team of
professional consultants after this email.
|
|
 “AccuNet
is very aware of our needs during tax season. Everyone in
the office knows AccuNet, so they just come in, do what they
need to do.”
-- REMK CPA
Columbus, Ohio
Offered Services & Support
- Help Desk Support - Receive immediate attention.
- Server Maintenance - Extend the life of your
network.
- Antivirus Protection & Security Analysis - Protect
your data and your network.
- Remote Access - Realize resolution to your issues
from anywhere with AccuNet’s Remote Support.
- Fixed Monthly Billing - Budget the cost of IT
without the worry of unexpected high bills.
- Proactive Planning & Design - Plan and anticipate
necessary changes or upgrades to your network.
- Onsite & Offsite Support & Maintenance - Receive
support onsite and continual offsite support from our
team of consultants.
- Server Installation - Relax while our team of
experienced consultants install, configure, and set-up
your server(s).
- Dedicated AccuNet Network Services Consultant Team
-
You won’t just have one consultant, you will have a team
of consultants who pool their knowledge and experience
to serve you.
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